Manage SLAs that require sub-hour attention and respond to incidents on a daily basis
React, resolve, and escalate incidents as necessary, collaborating with the technical and business teams.
Build and implement incident processes to ensure the organization's ability to operate our connection at scale, working alongside the business and technology teams.
Take ownership, plan, and execute both planned and on-demand maintenance of our systems, collaborating with impacted and dependent technology and business teams.
Continuously improve our product, including observability and integration with internal services and processes.
Requirements
At least 3 years of experience in similar positions
Virtualization (i.e. management of virtualization console, etc.), experience with CISCO UCS, VMware ESXi, VSphere systems or similar
Network definition and network devices management (i.e. switches & FW)
Database Engine management and tuning (ideally PostgreSQL & MSSQL)
Experience with monitoring and alerting tools (both for infra & logs) such as Prometheus, Grafana, Loki, Mimir, Kibana, Datadog
Experience with the following technologies: Kubernetes, Istio, Kafka, Terraform, Terragrunt, PostgreSQL
Experience with AWS (Nice to have: multi region management and cost optimization)
Experience developing in Java, Python, Go, or another programming language
Experience with GitHub Actions or similar for CICD processes and automation.
Strong written and verbal communication skills in English, with the ability to incorporate peer review to improve designs and rectify errors before they occur.
Proficient with technical terminology in both Spanish and English
Tech Stack
AWS
Grafana
Java
Kafka
Kubernetes
Linux
Postgres
Prometheus
Python
React
Terraform
VMware
Go
Benefits
Competitive salary based on performance and experience
Chance of earning Klar stock options
26 days of paid vacation per year
Computer device
International work environment with amazing and highly skilled people
A world class team that helps you evolve your skills in areas you're interested in
Wellhub subscription to offer mental and physical health