Provide direct support for general and functional questions to end users in the efficient administration of pension plans with the use of the TELUS Health’s software.
Contribute to root cause analysis related to requests for changes to software or internal processes.
Perform regular follow-ups with the different support teams involved in root cause analysis and functional support to make sure the service level agreements are respected.
Document requirements and provide expected results to the different support teams for investigation.
Perform unit testing and validate regression testing results related to software updates.
Use the appropriate tools or software to assign requests to support teams, track or follow up on requests.
Manage assigned tasks effectively to completion in order to meet high level of service.

University degree in computer science, mathematics or any other related discipline.
A minimum of 2 years of experience providing support in a pension administration environment.
Excellent written and oral communication in English.
Flexible and able to work with tight deadlines.
Excellent team spirit.
High level of attention to detail, initiative and organizational skills.
Some travel may be necessary.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity.
Accommodation for applicants with disabilities, as required, during the recruitment process.
Opportunity to work with a multidisciplinary global team of nearly 10,000 members.
Support and encouragement to consistently push boundaries and deliver impactful solutions.

Systems Analyst II

Key skills