Senior Director, Fraud Solutions

Role Overview

• Reporting directly to the SVP, Global Head of Fraud Solutions, and partnering closely with the Chief Product Officer in Canada, the Senior Director, Fraud & Identity Solutions will play a pivotal role in accelerating fraud revenue growth.
• This leader is accountable for driving adoption of our Fraud & Identity portfolio while defining and executing the Canada Fraud Solutions strategy.
• Serving as a critical link between clients, sales teams, and global partners, this role brings deep market expertise, strong executive presence, and operational discipline to complex fraud and identity initiatives.
• The Senior Director provides strategic direction for the Fraud Solutions team, coaches high‑performing talent, and owns the Canada fraud and identity product roadmap, go‑to‑market strategy, and competitive positioning—while staying actively involved in priority deals and key client outcomes.
• Drive voice-of-customer capture, market intelligence, and competitive insights to inform solution strategy, product investment priorities, and innovation opportunities.
• Understand, define, and influence how TransUnion fraud and identity solutions address evolving client business issues, regulatory dynamics, and market trends.
• Partner closely with Global Solutions, Strategy & Planning, Sales, and Marketing to align market needs with solutions direction, ensuring relevance and differentiation in Canada.
• Own and drive solutions roadmaps and go‑to‑market approaches for priority capabilities and key accounts.
• Act as a critical accelerator of Fraud revenue, particularly through adoption of new and innovative solutions and competitive displacement.
• Improve seller effectiveness by strengthening understanding of solution capabilities, use cases, and value propositions to improve early-stage opportunity identification.
• Maintain active awareness of pipeline; prioritize engagements aligned with revenue targets and vertical growth strategies.
• Support complex deals through executive-level solution positioning, RFI/RFP leadership, POCs, and senior-level technical demonstrations, as required.
• Lead the solutions-selling approach to position TransUnion as a credible, trusted partner in clients’ fraud and digital identity strategies.
• Engage credibly with executive and senior decision-makers, including CAMLOs, risk leaders, and fraud executives, influencing strategic outcomes.
• Represent TransUnion externally at industry events, conferences, and client forums; contribute to thought leadership, client narratives, and market positioning.
• Lead and develop a team of Fraud Product Managers, Analysts and Solutions Consultants focused on product development, solution adoption and client success.
• Provide coaching and oversight to ensure disciplined execution, strong prioritization, and high-quality client outcomes across engagements.
• Establish and refine guidelines, processes, and operating models for the Solutions Consulting function, including resource allocation, budgeting, and performance management.
• Enable teams to support select, complex implementations by connecting business needs with technical and integration requirements.

Requirements

• 15+ years in product, solutions consulting, sales, or related roles within financial services or technology.
• Demonstrated ability to lead people leaders and senior professionals.
• Strong financial acumen and comfort operating against revenue, margin, and investment goals.
• Experience with sales enablement and collaboration tools (e.g., Salesforce, Miro).
• Bachelor’s degree required; MBA preferred.
• Ability to travel up to 30%.
• Deep knowledge of Canadian fraud trends, financial crimes landscape, and regulatory environment, including FINTRAC.
• Strong relationships and credibility with fraud leaders across Canada’s Big 7 banks, monolines, telecommunications, and small/mid‑sized financial institutions.
• Strong understanding of the competitive landscape, including market solutions, data assets, and emerging capabilities.
• Proven experience in consumer identity, identity verification, fraud onboarding, and authentication strategies, leveraging bureau and alternative data.
• Broad fraud strategy expertise across lending and non‑lending products (DDA, credit cards, loans, mortgages, etc.).
• Solid understanding of FI operating models (branch, digital, call centre) and internal decision-making processes.
• Demonstrated ability to engage and influence at all organizational levels, from executives to delivery teams.
• Proven track record of generating commercial opportunities, closing revenue, and growing market share through disciplined, strategic execution.
• Strong narrative development skills, with confidence presenting complex concepts clearly to diverse audiences.
• Track record of building and leading high-performing consulting or expert teams in fraud, identity, or risk domains.
• Strong collaboration skills, customer-centric mindset, and ability to navigate complexity, ambiguity, and change.
• Strategic thinker with high execution rigor—able to translate insight into action and results.

Benefits

• Accommodation is available, including for applicants with disabilities, in accordance with applicable laws.