Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues
Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately
Maintain a compassionate and composed demeanor, especially during high-intensity calls
Relay critical information to the internal and external teams to expedite the dispatching process
Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service
Succeed in a structured environment where performance goals are set and measured, driving member satisfaction

Prior customer service experience
Call Center experience is preferred
Bilingual skills in English and Spanish, are required
Ability to provide excellent customer service and thrive in a high-volume call environment
Excellent communication skills, both verbal and written
Empathy and a strong desire to help those in distress
Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens
Comprehensive understanding of maps, GPS systems, and traffic safety rules
Proficiency in Microsoft Teams and Outlook
High School diploma, GED or equivalent

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

Call Center Representative, Spanish Bilingual – Roadside Assistance

Key skills