Key skills
AIGenAILLMSaaSCustomer Success
About this role
Role Overview
- Own a portfolio of hyper-growth, Enterprise accounts
- Drive adoption and unlock outcomes and value
- Lead commercial conversations and close opportunities
- Define and track "Success Criteria" for each account
- Act as the data-focused voice of the customer for multiple teams
Requirements
- 1+ years of experience in customer success or related role
- Experience at an AI-first company (LLM labs, AI infrastructure, or high-growth GenAI apps)
- Technical background in SaaS or API-first platforms
- Proven track record of owning a quota
- Experience in navigating procurement, legal, and executive stakeholders
- Ability to build repeatable systems for customer scalability.
Benefits
- High-autonomy environment where impact on bottom line is visible and rewarded.