Customer Support Agent – Contractor

Role Overview

• Engage with customers via email to address their inquiries and concerns.
• Be a trusted guide and partner to thousands of teachers and parents.
• Strive for 100% accuracy and satisfaction in every interaction and solution.
• Adapt and learn quickly as you become proficient in ClassDojo's platform and support processes.
• Collaborate with team members to continuously improve our support resources and procedures.
• Build trust and loyalty with our customers, demonstrating empathy and understanding in every exchange.

Requirements

• Full-time availability for 16 weeks: July 1
• October 16, 2026.
• Ability to work 40 hours per week with flexibility to accommodate up to 5 hours of overtime per week.
• Must be available for shifts 8 AM
• 5 PM ET, 10 AM
• 7 PM ET, or Noon
• 9 PM ET.
• Willingness to potentially cover weekend shifts if needed.
• Experience in fast-paced customer-facing positions.
• Ability to independently assess and prioritize support requests.
• Must have a service mindset and be motivated by helping people.
• Excellent communication skills with the ability to explain complex concepts clearly.
• Must adapt quickly to new technology.
• Highly adaptable and able to navigate ambiguity.

Benefits

• Attendance for the entire (paid) 3-week training program is required.
• You'll need to have a strong, reliable, and private internet connection.