Design, implement and execute controls to ensure proper sampling and secure data compliance
Lead and manage client research programs to inform organizational decisions
Use advanced expertise in research design and statistical analysis to provide insights
Define data mining models and methodologies for customer segmentation
Present detailed reports and communicate key performance metrics to management

Minimum 5+ years of experience designing, executing, analyzing, and delivering experience research programs, particularly related to customer experience and journey mapping
Preferred 7+ years of experience in research and analytics roles
Advanced expertise in research design, statistical analysis, and interpretation of results to provide insights
Background advising product development and marketing functions based on trend analysis and modeling insights
Proven ability to present detailed reports and compelling insights to business, finance, and investment management stakeholders
Familiarity with retirement industry or financial services

Director of Experience Research and Analytics – D&CX

Key skills