Define and own the World Services IT strategy aligned to business objectives, growth plans and risk appetite.
Establish clear priorities, outcomes and success measures across all IT domains.
Act as the senior information technology advisor to World Services leadership, providing clear, pragmatic guidance on technology decisions and trade‑offs.
Own and evolve the IT operating model, ensuring clear accountability across Service Operations, Technical Operations, and Cybersecurity and Productivity Solutions Operations.
Provide executive oversight of IT governance, risk management and compliance activities.
Set clear expectations for a ‘security by default’ culture across all IT services and delivery activities.
Hold domain leads accountable for service quality, availability, performance and user experience.
Own the end to‑end technology roadmap, ensuring alignment with business strategy and architectural principles.
Provide executive sponsorship and oversight for IT projects and change programmes.
Ensure strong commercial management, performance oversight and accountability with internal teams focused on leadership, governance and value adding activities.

Proven experience as a CIO, IT Director or equivalent senior information technology leadership role.
Strong understanding of IT operating models, service management and governance.
Experience operating within fast paced regulated or security-focused environments.
Demonstrable knowledge of frameworks such as ITIL, ISO27001 and NIST 800-53 and 800-171.
Experience overseeing cyber security, information security risk and compliance at executive level.
Strong commercial acumen and experience governing technology spend and vendors.
Excellent communication and stakeholder management skills.

Chief Information Officer

Key skills