Marketplace Customer Service Representative

Role Overview

• Resolve all third-party order issues to ensure continued business with our Marketplace partners
• Handle all post-sale related inquiries such as return requests, freight claims, product questions, warranty support etc.
• Utilize internal tools such as OMC, Genesys, and various Marketplace portals
• Provide exceptional customer support that boosts/maintains our feedback metrics
• Manage customer inquiries via phone and email
• Maintain/Meet Seller Agreements by ensuring we have quality interactions with our customers and meet time requirements
• Collaborate with our Merch & Ops team on critical issues and process improvements
• Communicate trends such as increased sales, fraudulent activity, listing errors/corrections, etc.

Requirements

• 6+ months in a sales or customer service representative position at Ferguson
• No current PIP's or CAN's
• Demonstrate great written and verbal communication
• Ability to work within business hours of Monday
• Friday 6am-5pm PST and Saturday 6am-4pm PST
• Effective time management – must have the ability to multi-task
• Strong attention to detail and accuracy

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities