Serve as a key support resource for the Outside Sales and Turnaround team
Provide accurate quotations, order processing, and personalized customer service
Coordinate with turnaround customers, warehouse operations, and on-site personnel
Update customer account information, track job-specific material requirements
Provide responsive communication throughout project timelines
Develop strong working relationships with vendors and suppliers
Assist with project documentation, reporting, and job closeout requirements
Manage customer information through Ferguson’s systems
Travel to customer sites and branch locations as needed
Be on-call 24/7 during active turnaround projects
Understand the seasonality of turnarounds

2–3 years of sales or customer support experience
Prior experience with turnarounds, shutdowns, or industrial services preferred
Mechanical knowledge and familiarity with refinery, chemical, or industrial plant environments
Goal driven, team oriented, and self-motivated
Strong relationship-building skills with both customers and internal teams
Excellent communication, time management, and organizational skills
Professional, courteous, and articulate with customers and vendors
Ability to adapt quickly, problem-solve, and manage multiple priorities under tight deadlines
Strong computer skills, specifically Microsoft Outlook, Teams, and Excel.

Sales Support Representative – Industrial Turnarounds

Key skills