Be actively involved in the timing and managing of your clients and ensure that client process manuals are being followed and achieved
Process payrolls and supervise resources to ensure timely completion of all tasks to agreed deadlines and standards, monitoring Bureau Management System daily
Build and maintain client relationships for a portfolio of clients
process, monitor recoveries and resolve fee queries
In conjunction with the Manager identify training needs and participate in Team development, coaching and training
Deal with all payroll correspondence related to your clients and ensure client queries are dealt with in a timely way
Ensure Employer and Employee enquiries are monitored and actioned within agreed timescales, escalating to Assistant Managers when appropriate
Develop and maintain an understanding of pensions set up and administration

Experience working in a similar role
Excellent organisational skills
Strong communication skills – both written and oral
Experience of working to tight deadlines
Ability to work well as part of a team
Ability to work on own initiative
Highly numerate with keen attention to detail
Good team player with the ability to build effective relationships at all levels

Annual leave (plus public holidays), with the option to buy or carry over leave
Enhanced parental leave (maternity, paternity, adoption)
Paid volunteering day to support causes that matter to you
Private Medical Insurance (PMI) for you and the option to cover family members
Employee Assistance Programme (EAP) for 24/7 mental health and wellbeing support
Death in Service benefit
Competitive pension scheme
Life assurance policies to support you and your family
Hybrid working model
Agile working culture that supports flexible hours and smarter working
Modern office spaces designed for collaboration, focus, and wellbeing

Payroll Analyst

Key skills