Senior Application Administrator

Role Overview

• This role is responsible for providing primary administration and support of key third party applications used at Early Warning.
• The position serves as a Subject Matter Expert (SME) for the assigned system(s) and for the processes inside of the application to ensure that it remains current and serves the needs for Early Warning users.
• Act as owner and primary administrator of assigned application(s).
• Provide application and system support to all employees for assigned application(s).
• Troubleshoot issues, providing expert level support.
• Resolve issues or identify escalation to Systems team or vendor.
• Own issue until resolved.
• Architect the application(s) to meet business needs.
• Establish integration with other applications.
• Establish best practices for administering and securing application(s).
• Provide application performance monitoring, evaluation and optimization.
• Propose and implement/lead job automation using scripts and other tools.
• Implement solutions to meet or improve specific customer or business needs.
• Research, evaluate and provide guidance in the selection of 3rd party applications.
• Analyze, configure, document, implement and support 3rd party applications.
• Analyze application incidents to identify root cause.
• Work closely with vendor’s product support team to implement solutions.
• Analyze existing processes to identify inefficiency and opportunities for improvement.
• Implement or direct the implementation of such process improvements.
• Work with stakeholders to establish key metrics, KPIs and SLAs that are measurable and sustainable.
• Ensure successful installation and validation of vendor-provided upgrades and patches.
• Monitor license usage and budgeting for licensing costs.
• Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.
• Process change requests for modifications to the application configuration.
• Maintain application road map and work with Manager, Applications Administration to set priorities.
• Provide timely and accurate status reporting.
• Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.
• Develop and maintain all user documentation related to assigned application(s), including policies and procedures.
• Drive user adoption across the organization through user training and best practices.
• Maintain relationship with vendor to resolve application issues and ensure that Early Warning’s needs for new functionality are considered in future releases.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Requirements

• Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Communications and/or Computer Science or related field
• Excellent oral and written communication skills to be used to interact proficiently with all levels of management and staff
• General knowledge or familiarity with Windows OS, Oracle, SQL, MS Office, Visio
• General knowledge or familiarity with applications such as JIRA, Tableau, and SAP Business Objects
• Demonstrated experience supporting, as an admin, vendor-provided applications
• Must have strong capability to coach and mentor
• Self-starter who has the ability to manage multiple priorities
• Strong attention to detail and accuracy
• Specialized support of specific applications:
• Drupal 5 or more years of relevant experience in Drupal Content Management System Administration
• Demonstrated experience administering Drupal v8.x
• Experience implementing websites in HTML, CSS, JavaScript (including AJAX and JQuery), PHP, and SQL
• Experience writing custom modules in Drupal
• Ability to troubleshoot and debug production issues
• Experience with monitoring/reporting tools
• Workflow System Three years of experience in process decomposition, process analysis, scoping and optimization
• Java or SQL coding experience
• Project Management System Three years of experience managing projects and project financials
• Understanding of accounting and finance principles as they relate to projects
• SQL coding experience – including Report Builder
• SharePoint or Salesforce Strong understanding of MS SharePoint architecture and administration
• Strong understanding of Salesforce architecture and administration
• Certified Salesforce.com Administrator (ADM-201)
• Experience with Service Cloud, Sales Cloud, Telephony integration, Salesforce data tools.
• Development experience with MS Visual Studio, .NET, Microsoft SQL Server, C#,
• Experience with Infopath, SharePoint Workflow, and SharePoint Designer
• Working knowledge of various web design / graphic design tools (Fireworks, Dreamweaver, Photoshop)
• Atlassian Suite Able to learn more complex configuration and design to support development and implementation improvements
• Handle escalated functional questions for Jira, Agile, Tempo/Timesheets (future), Xray, Confluence
• Support integrations (Business Objects/Data, Planview)
• Base JQL / Scripting capability
• Build Dashboards and/or Filters
• Work with PMO to establish standards for use of templates and Dashboards
• Business Objects & Tableau Business Objects competency level of intermediate to senior level
• Assess the current configuration of Business Objects and make recommendations
• Establish and enhance increased functionality of Business Objects tool and features which are currently under-utilized and make the consumers of the app aware of features and functions
• ITSM and Jira 1+ years of experience in system support and/or system administration of an ITSM/ITIL-based solution, ticketing system, or business process management platform.
• Basic knowledge of development languages: SQL, XML, HTML, CSS, Javascript, VBScript.
• Working knowledge of JIRA 7.x and Confluence 6.x system administration
• 3+ years of Jira/Confluence support experience including operational support activities, customer service customizing JIRA projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes.

Tech Stack

• Cloud
• Drupal
• ITSM
• Java
• JavaScript
• jQuery
• MS SQL Server
• Oracle
• PHP
• SFDC
• SQL
• Tableau
• .NET

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.