Virtual Customer Care Representative

Role Overview

• Manage and oversee homes under warranty in assigned community(s)
• Promote, facilitate, and foster positive working relationships with customers and trade partners
• Regularly exercise sound judgment and discretion when working with homeowners and trade partners
• Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations
• Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250
• Proactively remedy any trade partner scheduling, communication, or payment related issues
• Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits
• Review and certify the completion of each home within their community
• Conduct field meetings with trade partners, construction staff and sales staff as needed
• Supervise, review and resolve the condition of their community including entry features, road and pond maintenance, common areas, model centers and signage

Requirements

• High School Diploma or equivalent required, or equivalent work experience
• Bachelor’s degree in related field preferred
• Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder
• Valid Driver’s License with good driving record
• Valid auto insurance coverage
• Advanced knowledge of scheduling, budgeting and document management
• Ability to read and interpret blue prints
• Computer literacy and proficient in MS Office products (Word and Excel)
• Excellent follow-up, communication (written and verbal) and time management skills

Benefits

• Comprehensive array of health insurance plans including Medical, Dental, and Vision coverage
• 401(k) Retirement Plan with $1 for $1 Company Match up to 5%
• Paid Parental Leave
• Associate Assistance Plan
• Education Assistance Program
• Adoption Assistance up to $30,000
• Up to three weeks of vacation annually
• Generous Holiday, Sick Leave, and Personal Day policies
• New Hire Referral Bonus Program
• Significant Home Purchase Discounts
• Everyone’s Included Day