Act as the primary internal lead for assigned incentive and recognition customer accounts, partnering with field sales to deliver on customer objectives
Manage all facets of client program execution, balancing customer budgets, service models, and profitability goals
Build and maintain strong customer relationships by identifying opportunities and delivering customized, data‑driven solutions
Analyze and manage margin targets, product assortments, pricing, inventory, and SKU counts to maximize profitability
Develop and present client product selections using advanced tools, data, and merchandising insights
Create and execute marketing and merchandise plans that drive customer engagement and revenue growth
Support incentive site sales, trade shows, and branded merchandise initiatives
Ensure SLA compliance and oversee the end‑to‑end customer experience in collaboration with call center and support teams
Participate in customer business reviews and contribute to continuous improvement initiatives across service and retention efforts
Identify opportunities to expand global services and support international incentive and recognition programs

3+ years of project management experience
Demonstrated ability to manage multiple projects simultaneously and meet deadlines
Excellent business communication skills (written and verbal)
Strong professional judgment and relationship‑management capabilities
Proficiency with Microsoft Word, Excel, and PowerPoint
Flexibility to travel as required based on account needs
Bachelor’s degree preferred
Formal project management training a plus
Advanced Excel skills, including pivot tables, filtering, and lookups
Experience managing programs within a SaaS-based environment
Experience supporting customer‑facing programs, incentive platforms, or promotional product solutions
Exposure to international or multi‑regional customer programs

Inclusive culture with associate-led Business Resource Groups
Vacation Allotment and Holiday Schedule
Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!

Incentives and Recognition Project Manager

Key skills