Key skills
SaaSSalesforceCRMCommunicationSales
About this role
Role Overview
- Respond to and qualify inbound leads in a timely manner (demo requests, webinar leads, event leads, etc.)
- Conduct qualification conversations to understand prospect need, challenges, and fit with the Case IQ suite of products
- Route qualified opportunities to Account Executives and ensure smooth handoff
- Maintain accurate and up-to-date records in CRM (Salesforce)
- Collaborate closely with Marketing to provide feedback on lead quality and campaign performance
- Follow up with nurture leads and re-engage inactive prospects
- Meet or exceed monthly targets for qualified opportunities and pipeline contribution
- Continuously improve product knowledge and messaging
Requirements
- 1+ years of experience in a BDR, SDR, or customer-facing sales role (SaaS preferred)
- Strong communication skills—both written and verbal
- Ability to quickly build rapport and uncover customer needs
- Highly organized with strong attention to detail
- Comfortable working in a fast-paced, metrics-driven environment – proven track record of quota attainment
- Experience with sales engagement tools (Salesforce, SalesLoft, ZoomInfo, SalesNav) is an asset
- Self-motivated with a growth mindset and coachability
- Experience handling inbound leads and converting “warm” leads from webinars & tradeshows
Benefits
- Work remotely within a flexible work environment (our team spans the US and Canada)
- Competitive company-paid benefits plan starting day 1!
- Generous professional development budget
- RRSP/ 401k matching program
- Half-day Fridays in the summer