Customer Care Associate – Medicaid Call Center

Role Overview

• Provide quality customer service in the KanCare Contact Center.
• Gather thorough documentation and enter information into various systems.
• Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures.
• Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs.
• Respond to calls courteously, accurately, and concisely.
• Provide high-quality customer service and focus on the accuracy of information provided.
• Evaluate information received through a phone contact and ask appropriate follow-up questions.

Requirements

• High School diploma or GED equivalent; post-secondary education preferred.
• Minimum of six (6) months’ experience in customer service.
• Minimum of six (6) months’ experience in Family Medical Medicaid eligibility preferred.
• Knowledge of Medicaid and managed care programs preferred.
• Bilingual Spanish/English with the ability to speak and read both languages fluently preferred.
• Strong computer skills with the ability to maneuver in complex software systems preferred.
• MS Office, Outlook, and Internet usage experience preferred.
• Active listening skills.
• Customer orientated.
• Ability to adapt/respond to different types of characters.
• Able to multi-task, prioritize, and manage time effectively.
• Good interpersonal and communication skills both verbally and in writing.
• Requires excellent data entry skills, the ability to type 30 words per minute accurately.
• Willingness to work as part of a team.
• Maintain the integrity and confidentiality of all records and communications.

Benefits

• Health benefits (medical, dental, vision) available on the first day of employment.
• Paid time off accrued after 180 days of employment.
• Equipment will be provided.