Central communication hub: You coordinate exchanges between internal departments and customers to ensure a harmonious and consistent customer experience.
Relationship building & customer retention: You develop long-term customer relationships and maintain them through regular, personal communication.
Needs analysis & satisfaction: You identify individual customer needs and ensure lasting satisfaction for both the company and its employees.
Proactive customer communication: You keep customers informed about new benefits, developments, and optimization opportunities.
Portfolio development & implementation: You continuously expand the benefits offering and successfully implement innovative bonus models in practice.

You have a completed degree in business administration or an equivalent qualification
You bring at least two years of professional experience, ideally in key account management, project management, or customer success management
You demonstrate a strong service
and customer-oriented mindset, combined with empathy, assertiveness, and excellent communication skills
You work independently with a solution-focused approach and possess strong planning and coordination abilities
Your German and English skills are business-fluent in both written and spoken form

Flexible working hours, modern office on Fuerteventura or remote work from the Canary Islands
Workation with extras: Up to 4 weeks of EU workation per year — including flight and accommodation when choosing Munich as the location
Fair conditions: 30 days of annual leave, open-ended contract, and private supplementary health insurance
Attractive compensation: Above-average salary compared to national standards
Smooth onboarding: Support with obtaining the NIE number and administrative procedures, plus a welcoming local team

Customer Care Manager – all genders

Key skills