Establish, cultivate, and manage the plan-client relationship at multiple levels, serving as a healthcare consultant and trusted business advisor
Build relationships with key plan-client stakeholders (e.g. fund administrators, trustees etc.), consultants, and brokers, recognizing the value each brings to plan
Prepare, host and follow-up on quarterly business reviews and an annual planning session with the Board of Trustees
Create and execute on the strategic retention and growth plan for each assigned group
Must be able to seamlessly articulate Progyny’s value to professionals, executives, strategic partners at both plan and channel partners; understand and articulate a data-driven financial model to support renewals, refine our quarterly and annual reports to best meet client needs
Help resolve member abrasions that are escalated; work closely with other senior leaders to identify the root of the escalation and the best path to resolve

10+ years of Taft Hartley experience successfully leading teams within healthcare, plan benefits or insurance industries
Proven track record of working with senior-level executives for client relationship management and consultation within health care benefits segment
Excellent listening, critical thinking, and problem-solving skills
Excellent messaging, positioning and communication skills
Project management skills
identify a goal and the steps needed; actively manage action steps to accomplish goal
Strong business and financial acumen; strong problem-solving, judgment and analytic skills
Prior success in a fast-growing organization or managing through transformational change
Must be authorized to work in United States without the need for sponsorship, now or in the future.

Paid family and parental leave
Preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support)
Family and pet care fund
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs to help you grow professionally and a mentorship program
Company social events to include annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office

Director, Client Success – Labor Market

Key skills