Lead mid-market and enterprise customers through successful implementations and launches
Empower customers to complete implementation successfully by ensuring they are tracking against optimal timelines and achieving time to first value
Drive the value of Greenhouse through implementation, helping customers navigate and overcome roadblocks
Provide support and mentorship by demonstrating knowledge of products, services, and best practices
Own implementation tasks such as system design, product training, configuration, and organizational roll out strategies
Advocate for client needs and product requests to Greenhouse's internal support, product, engineering, and sales teams
Partner with internal teams to ensure a smooth transition for customers post-implementation and work with our technical teams for data migration, integrations, and reporting
Become a subject matter expert on all Greenhouse products
Additional projects and responsibilities as business needs require

Customer-facing experience working with global entities and multiple stakeholders
2+ years of experience working with Enterprise customers (1,000+ employees)
Background delivering complex software implementations and/or technical projects
Ability to break down terminology and concepts across various audiences
Experience communicating with a variety of customer personas at leadership levels
Advanced understanding of Greenhouse Recruiting, a plus
Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role
but those are qualities we value at Greenhouse.

Senior Implementation Consultant

Key skills