Mid Level Forecasting Analyst

Role Overview

• Leverages intermediate business/analytical knowledge to participate in discussions with internal teams to understand, collaborate and influence solution strategies of business objectives
• Reviews simple and complex data for emerging trends and supports implementation of emerging trends into forecasts and tactical or strategic recommendations
• Applies innovative and quantitative analytical approaches, translates recommendations to business partners, provides reliable, consistent forecast/plan data and prepares written documentation and summaries on findings for review
• Research industry best practices
• Applies intermediate knowledge and thought leadership of various forecasting methodologies, systems, and tools to produce forecasts and tactical or strategic business recommendations to promote contact center health
• Develops forecasting white papers for review
• Documents assumptions, methodology, validation and testing in a manner that ensures replication of work for effective peer reviews and supports Governance, Risk and/or process work
• Provides consultative guidance and effectively partners and influences appropriate business leaders and/or their representatives to integrate operational initiatives into the overall forecast/plan
• Succinctly delivers analysis/findings in a manner that conveys understanding, influences business leaders, garners support for recommendations, drives business decisions, and influences business strategy
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Requirements

• Bachelor's degree in Economics, Finance, Statistics, Mathematics or related discipline; OR 4 years of related experience in statistics, mathematics, forecasting or planning or related experience
• 4 years’ experience forecasting and/or planning to include utilization of data analysis tools in support of market, workforce and/or contact center operations; OR, if Advanced degree, 2 or more years’ experience forecasting and/or planning to include expert utilization of data analysis tools in support of market, workforce and/or contact center operations to include utilization of data analysis tools in support of market, workforce and/or contact center operations
• Workforce tools such as NICE, Aspect, CISCO, and/or Decision and data to include contact center data as an example as volume, AHT, shrinkage, service level and abandons
• Experience applying innovative and quantitative analytical approaches to translate data into business insights for forecasting/planning
• Strong written and verbal communication skills to document and succinctly deliver findings/results in a way that helps drive Business’ decisions

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education