Solution Architect

Role Overview

• Own the technical customer relationship
• Serve as the primary technical counterpart for strategic enterprise accounts across the customer lifecycle.
• Lead technical discovery with customers to understand workflows, systems, constraints, data environments, and success criteria.
• Translate ambiguous business problems into clear solution architectures and implementation approaches.
• Build credibility with both executive and technical stakeholders by clearly articulating how Wand works and where it creates differentiated value.
• Partner closely with Sales on strategic deals and with Customer Success on long-term customer success and expansion.
• Architect solutions and guide execution
• Design scalable solution architectures for enterprise deployments using Wand’s platform, including workflows, agents, integrations, and governance requirements.
• Define the technical approach for proofs of concept, pilots, and production rollouts.
• Ensure solution designs are realistic, robust, measurable, and aligned with customer environments.
• Work with Solutions Engineers and Engineering teams to guide implementation and resolve design trade-offs.
• Help customers navigate integration, security, reliability, and operationalization considerations.
• Lead technical validation and POCs
• Define technical proof strategies for enterprise opportunities, including what needs to be validated for a customer to move forward.
• Establish clear POC success criteria and benchmarks across dimensions such as accuracy, latency, coverage, usability, reliability, and business impact.
• Ensure technical evaluations are structured, credible, and repeatable rather than ad hoc.
• Support high-priority customer engagements by shaping benchmark methodology, evaluation logic, and demo-to-pilot progression.
• Help create a consistent “proof-to-contract” standard across the organization.
• Build the SE playbook and demo lab
• Help define and evolve the Solutions Engineering playbook, including discovery frameworks, pilot design standards, technical qualification criteria, and customer engagement best practices.
• Develop reusable assets such as reference architectures, benchmark templates, workflow patterns, and technical validation frameworks.
• Own and improve the demo lab strategy so demos and prototype environments are believable, reusable, and aligned with real enterprise use cases.
• Ensure the team has strong technical materials and repeatable methods for demonstrating Wand’s differentiators across industries and use cases.
• Turn field learning into clear documentation and scalable internal standards.
• Act as a guild lead for the Solutions function
• Raise the quality bar across the Solutions Engineering organization through coaching, standard-setting, and technical leadership.
• Mentor Solutions Engineers and other customer-facing technical team members on architecture quality, customer communication, and technical rigor.
• Help drive consistency in how the team runs POCs, technical discovery, benchmarks, and demo preparation globally.
• Identify gaps in tools, process, enablement, and internal documentation, and help close them.
• Contribute to the long-term operating model of the Solutions organization.
• Partner cross-functionally
• Work closely with Product and Engineering to bring field feedback into roadmap discussions, architecture decisions, and platform improvements.
• Surface recurring implementation patterns and customer requirements that should become product capabilities.
• Collaborate with Customer Success to support adoption, scale, and technical expansion within strategic accounts.
• Support internal alignment across Sales, Solutions, Product, and Engineering on what should be sold, how it should be validated, and what good deployment looks like.

Requirements

• 7+ years of experience in a customer-facing technical role such as Solution Architect, Enterprise Architect, Solutions Engineer, Sales Engineer, or similar.
• Strong experience working with enterprise customers in complex software environments.
• Proven ability to design solution architectures that connect business problems to scalable technical implementations.
• Strong hands-on technical fluency, including experience with APIs, integrations, data flows, workflow systems, and enterprise software architectures.
• Experience with AI/ML systems, including LLM-based applications, orchestration, RAG, automation workflows, or adjacent applied AI use cases.
• Demonstrated ability to lead proofs of concept, technical validations, or pilot programs for enterprise customers.
• Ability to communicate effectively with both senior executives and highly technical stakeholders.
• Strong judgment in balancing technical ambition with customer reality, delivery feasibility, and commercial context.
• Experience building reusable frameworks, playbooks, or standards for customer-facing technical teams.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent practical experience.

Benefits

• Flexible work schedules
• Professional development opportunities