Customer Care Manager, Full-time

Role Overview

• You coordinate communication between internal departments and customers
• You develop long-term customer relationships and maintain them through regular, personal interaction
• You identify individual customer needs and ensure that both the company and employees remain satisfied in the long term
• You keep customers continuously informed about new benefits, developments, and optimization opportunities
• You continuously expand the benefits offering and successfully implement innovative bonus models in practice

Requirements

• Completed degree in business administration or comparable qualification
• At least two years of work experience, ideally in key account management, project management, or customer success management
• Strong service and customer orientation, combined with empathy, assertiveness, and excellent communication skills
• Independent, solution-oriented working style with strong planning and coordination skills
• Fluent German and English, both written and spoken

Benefits

• Flexible working hours
• Modern office on Fuerteventura or remote across the Canary Islands
• Workation with extras: Up to 4 weeks EU workation per year – including flight & accommodation if choosing Munich as your base
• 30 days annual leave
• Permanent contract & private supplementary health insurance
• Above-average salary compared to local standards
• Support with NIE number & administrative procedures and a welcoming local team