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Service Delivery Analyst – Business Support & Services at City of Hamilton, Ohio | JobVerse
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Service Delivery Analyst – Business Support & Services
City of Hamilton, Ohio
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Service Delivery Analyst – Business Support & Services
Canada
Full Time
4 weeks ago
$95,757 - $119,701 CAD
No Sponsorship
Apply Now
Key skills
Project Management
Strategic Planning
Change Management
About this role
Role Overview
Provide in-depth analysis and interpretation of data for services provided by the Division
Supports the development and execution of the Division’s customer service strategy
Liaises with other City Departments through the strategic planning process
Recommend changes for improvements to services supported by the Division
Supports change management related to divisional priority work
Monitor and examine emerging service trends and integration with other service channels.
Requirements
A university degree in business, applied math, information systems or business analysis
3-5 years of experience in developing strategies for measuring performance of municipal services
Strong analytical and problem-solving skills
Demonstrated experience with service delivery models, systems, and policies
Strong project management and organizational skills
Excellent computer skills
Strong stakeholder engagement skills.
Benefits
Health insurance
Professional development opportunities
Paid time off
Flexible work arrangements
Apply Now
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