Service Delivery Analyst – Business Support & Services
Canada
Full Time
4 weeks ago
$95,757 - $119,701 CAD
No Sponsorship
Key skills
Project ManagementStrategic PlanningChange Management
About this role
Role Overview
- Provide in-depth analysis and interpretation of data for services provided by the Division
- Supports the development and execution of the Division’s customer service strategy
- Liaises with other City Departments through the strategic planning process
- Recommend changes for improvements to services supported by the Division
- Supports change management related to divisional priority work
- Monitor and examine emerging service trends and integration with other service channels.
Requirements
- A university degree in business, applied math, information systems or business analysis
- 3-5 years of experience in developing strategies for measuring performance of municipal services
- Strong analytical and problem-solving skills
- Demonstrated experience with service delivery models, systems, and policies
- Strong project management and organizational skills
- Excellent computer skills
- Strong stakeholder engagement skills.
Benefits
- Health insurance
- Professional development opportunities
- Paid time off
- Flexible work arrangements