Mid/Senior Performance and Capacity Analyst – Strategic Operations
São Paulo, São Paulo, Brazil
Full Time
2 hours ago
No Sponsorship
Key skills
CollaborationSales
About this role
Role Overview
- Capacity and Sizing Management: develop capacity planning models (headcount), define standard execution times, and produce demand forecasts in collaboration with the Commercial/Sales team;
- Performance Monitoring: track SLAs and KPIs, act as an operational control tower, and prepare performance reports at team and individual levels;
- Optimization and Cost Analysis: calculate cost per process, analyze overtime, and propose task redistribution to reduce costs and improve team utilization.
Requirements
- Bachelor's degree in Business Administration, Foreign Trade, International Relations, or related fields;
- Intermediate to Advanced English — will be tested;
- Knowledge of applied statistics (means, standard deviations, distributions);
- Proficiency in Excel/Google Sheets for modeling and projections;
- Knowledge of freight forwarding/agency workflows — desirable.
Benefits
- Hybrid work model;
- Bonus;
- Expense allowance;
- Health insurance, including coverage for children aged 0 to 18;
- Extended maternity/paternity leave;
- University partnerships/tuition agreements;
- Gym membership benefit;
- Childcare assistance;
- Birthday day off.