As a Customer Success Supervisor, you will be responsible for cultivating strong relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for upselling and cross-selling.
Your role is pivotal in driving customer loyalty and maximizing revenue from existing accounts.
Guide clients through the onboarding process, ensuring a smooth and positive experience.
Collaborate with cross-functional teams to ensure the successful implementation of our solutions.
Establish and maintain strong relationships with key stakeholders.
Conduct regular check-ins to understand clients' evolving needs and challenges.
Develop and implement strategies to increase customer retention rates.
Proactively address potential issues and resolve customer concerns promptly.
Identify opportunities to upsell additional products or services based on client needs.
Collaborate with the sales team to explore cross-selling possibilities.
Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies.
Collect and analyze customer feedback to identify areas for improvement.
Work with product development teams to relay customer feedback for continuous product enhancements.

Proven experience in customer success or account management, preferably in a B2B environment.
Strong understanding of logistics and the ability to effectively communicate the value of our solutions.
Excellent interpersonal and communication skills.
Proactive problem-solving ability and a customer-centric mindset.
Proficiency in Microsoft Office Suite, including Word, Excel, Access, and Outlook.
Global engagement and management experience preferred, with the ability to effectively navigate time zone differences and cultural nuances across internal and external stakeholders.
Customer-facing experience preferred, with strong communication and relationship-building skills.
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Employer will not sponsor a visa for this or future positions.

Employee Type: Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Senior Customer Success Supervisor

Key skills