Customer Care Representative – 1st Shift

Role Overview

• Responsible for reviewing sales contracts ensure proper product is included in contract and sent out for ordering.
• Provide constructive feedback to Jacuzzi Sales team concerning incorrect measurements or any discrepancies related to pricing on contracts.
• Conduct an introductory call with new customers to discuss the products they have ordered and schedule a tentative installation date.
• Assist in scheduling service/ repair work for customers & providing updates
• Must be comfortable operating in ERP systems to make change orders for customers.
• Review quality standards and customer satisfaction/reviews in a timely fashion
• Provide excellent customer service to our current & past clients
• Provide assistance to customers throughout the period of sales and installation.
• Other duties as assigned

Requirements

• Customer service and data entry experience
• High attention to detail
• Basic computer knowledge
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Construction or Sales contract reviewing experience (preferred)

Tech Stack

• ERP

Benefits

• Medical, dental, vision, life insurance plans
• Paid vacation and holidays
• Paid Training
• 401(k) with matching program
• Advancement Opportunities