Director, Product Research – Insights

Role Overview

• Define and drive the UX Research strategy aligned to company priorities, focusing the team on the highest-leverage work
• Identify and close the critical knowledge gaps blocking product and business decisions
• Synthesize inputs across research, data, customer feedback, and cultural signals into clear patterns and perspectives
• Shape product and company direction by influencing roadmaps, defining problems, and building conviction on key bets
• Personally lead high-impact, ambiguous research that informs executive decision-making
• Build, mentor, and scale a high-performing team of researchers
• Establish a simple, scalable operating model that enables continuous understanding of users
• Bring the company closer to users through strong storytelling and direct exposure to real customer experiences

Requirements

• Significant experience leading UX Research and influencing senior decision-making in complex product environments
• Strong judgment across qualitative and mixed methods, with the ability to balance depth and speed
• Proven track record of building and developing high-performing research teams
• Ability to synthesize complex and conflicting inputs into clear, actionable direction
• Exceptional communication and influence across product, design, and leadership
• Comfort operating in ambiguity and defining strategy in evolving environments