Maintain client benefits websites
Documenting and executing benefits related processes
Offering support to the client and to the bswift service center
Vendor files, demographics files, payroll files, and data auditing for aligned clients
Prepare and conduct technical/product presentations, demonstrations and trainings
Provide resolution of client issues
Maintain thorough understanding of all internal systems
Look for and help drive continuous process improvements/efficiencies
Coach and mentor other team members
Manage workflow in the setup and maintenance of carrier, demographic and payroll feeds
Provide open communication to bswift customers
Responsible for special projects as assigned

3+ years’ experience in benefits administration or client services role
2+ years of project management
Solid Technical background
Must be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)
Good written/verbal communication skills
Ability to operate and make timely decisions in an ambiguous, fast-paced atmosphere
Strong analytical skill set
Must possess a passion for teamwork, client service and reaching business results through problem solving
Experience in benefits administration system technology, payroll, HRIS or related software
A Bachelor’s degree from a four-year college or university; or equivalent combination of education and experience.

Senior Operations Associate

Key skills