Manage and scale Partner (BPO) delivered operations
Develop and execute strategies that drive innovation and operational excellence across global partner ecosystem
Lead and develop a tenured team of operations managers
Analyze performance trends, uncover root causes, and define a forward-looking strategy for support model evolution
Own performance of external partners, including SLAs, quality, and operational efficiency
Drive accountability and continuous improvement across BPO ecosystem
Lead partner governance, performance reviews, and escalation management
Influence senior leaders across finance, procurement, operations, and strategy to deliver impact today while building for the future

Bachelor’s degree in Business, Strategy, or a related field; MBA preferred.
7+ years of experience in strategic planning, partnerships, or program management related to BPOs, particularly in high tech or consulting environments.
Strong communication, presentation, and interpersonal skills.
Proven strategic thinker with analytical and problem-solving capabilities.
Experience in fostering cross-functional partnerships with business, engineering, and product teams.
Demonstrated experience in overseeing large programs and creating process improvement workflows
Exercise sound judgment in the development of solutions for a dynamic and innovative business
Possess outstanding communication skills; you are able to articulate complex concepts in a clear manner
Have the ability to work independently and flexibly while ensuring appropriate transparency and escalation when necessary
Work for a fast-paced, high-growth organization with regular domestic and international travel.

Competitive salary based on experience
401k match plus great medical, dental, vision, life, and disability benefits
Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
Annual wellness stipend to use towards eligible wellness related expenses
In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

Senior Manager, Vendor Operations

Key skills