Determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality
Identification of industry trends and developments to implement best practice in quality assurance Services
Collaboration with teams across the bank to align and integrate quality assurance processes
Development and governance of internal quality assurance procedures, standards and specifications
Execution of service quality assessments to monitor quality objectives set by the bank
Identification of areas for improvement and providing recommendations for change
Taking ownership for managing risk and strengthening controls in relation to work

An understanding of AML investigative processes, controls, and regulatory expectations
Clear, professional written communication suitable for governance, audit, and regulatory audiences
Great attention to detail and analytical capability to assess case work and supporting evidence
Experience performing AML Quality Assurance, Quality Control, or Transaction Monitoring
Ability to engage with stakeholders constructively to discuss outcomes and reduce disputes or appeals
Familiarity with continuous improvement, root cause analysis, and process enhancement
Ability to work across multiple workstreams or within multi-layered AML environments

Quality Assurance Analyst

Key skills