Account Representative – Absence

Role Overview

• Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools.
• Use independent judgement and discretion when handling matters related to assigned accounts.
• Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business.
• Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction.
• Serve as trusted advisor to client during implementation and post-implementation
• Retain, grow, and expand book of business by identifying opportunities to expand services with additional products
• Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
• Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
• Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis
• Work independently as well as foster a positive team environment to best serve our customers

Requirements

• Bachelor’s Degree preferred
• 1+ years of experience creating and maintaining successful customer relationships required
• Account Management experience a plus
• Exposure to benefits administration or HR compliance a plus
• Proficiency in Microsoft Office Suite
• In-depth knowledge of FMLA compliance a plus
• Ability to travel up to 25% of the time

Benefits

• Full benefits package, including Paid Time Off (PTO)
• medical
• dental
• vision
• 401(k) with match
• robust EAP
• wellness program
• and much more