Manage large-scale, distributed systems, focusing on minimizing downtime and improving system resilience.
Maintain customer trust and confidence by ensuring stability and functionality of services.
Drive continuous enhancement of processes, tools, and methodologies to support the evolving needs of the service.
Lead the development of code and automation scripts to optimize the scalability, reliability, and performance of services.
Lead and participate in high-priority customer escalations, adopting a customer-first mindset.
Coordinate and execute complex incident response procedures, ensuring timely resolution and thorough postmortems.
Collaborate with cross-functional teams to enhance system robustness.
Demonstrate a proactive mindset to help preempt escalations and ensure reliable operations.
Document resolutions, root causes, and best practices to enrich the knowledge base and promote self-service solutions.
Mentor and coach team members, fostering a culture of continuous learning, knowledge sharing and collaboration.
Participate in on-call rotation and provide leadership during critical incidents.
Collaborate on strategic AI and automation projects designed to increase the efficiency of fleet operations and troubleshooting, ultimately delivering a better product experience for customers.

Advanced Experience with OpenShift/Kubernetes container platform support or administration.
Proficient with container-based technologies on Linux.
Proficient in managing Linux-based systems in a public cloud such as AWS, Azure, or GCP.
Advanced experience with enterprise systems monitoring; knowledge of Prometheus is preferred.
Advanced with enterprise configuration management such as Ansible, Terraform.
Software engineering experience using object-oriented languages; golang is preferred.
Superior communications skills and experience working directly with and presenting to customers.
Ability to quickly learn new technologies and follow industry trends.
Demonstrated ability to quickly and accurately troubleshoot systems issues.
Solid understanding of standard TCP/IP networking and common protocols.
Fluent in English and any additional language like Japanese, Chinese, Korean, Spanish is an advantage.

Customer Site Reliability Engineer – OpenShift Managed Cloud Services, Kubernetes/AWS/Azure, Linux

Key skills