Key skills
LeadershipCollaboration
About this role
Role Overview
- Provide exceptional customer service and technical expertise on all inbound/outbound contact
- Resolve queries at first point of contact in addition to any initial areas of customer dissatisfaction
- Demonstrate accuracy in their work, attention to detail, ensuring written and verbal communications are correct
- Effective teamwork and inclusive, collaborative working is essential
- Provide support to the leadership teams as required across Transfer Agency
Requirements
- Strong background in a Financial Services/Funds industry
- Good understanding of when/how to acknowledge complaints
- Good understanding of how/when to identify breaches and incidents
- Working towards (demonstrating an appetite to work towards) IOC qualifications
- Excellent and proven customer service skills
- Up to date financial services industry awareness and understanding
- Ability to provide support to less experienced colleagues
- Influence internal and external stakeholders and clients
- Strong interpersonal skills
- Excellent team working and collaboration
- IOC modules
- module 1 is desirable
Benefits
- Flexible work arrangements
- Professional development