Provides operations and maintenance support for all computer information services and data processing hardware and software
Responsible for the operation and maintenance of all computer information services
Capable of maintaining and repairing PC workstations and laptop computers
Provides software maintenance, upgrades, and installation of new applications
Monitors data communications network to ensure availability and resolves problems
Assists with automating report generation and monitors hardware/software for malfunctions
Enters diagnostic commands into computer to determine nature of a problem
Instructs users on the proper use of systems and methods to resolve problems
Updates documentation for new equipment and computer configurations
Creates and maintains user accounts

High School Diploma or equivalent
Four years’ experience in installation and maintenance of computer systems and network servers
Experience with network interfaces and associated equipment
Experience with digital/analog signal processing and communications equipment
Knowledge of TCP/IP, hubs, routers, bridges, and firewalls
Experience with Microsoft and UNIX/LINUX administration
Knowledge of MIS databases and software development, modification, and installation
Proficiency in Microsoft desktop products
Ability to speak, read, and write English

Computer Systems Analyst II

Key skills