Technical Assistant, PWD

Role Overview

• Monitor and handle customer service activities, administratively coordinating the execution of processes related to installation, faults and provisioning.
• Comply with the requirements for maintaining the Occupational Health and Safety Management System and participate in Occupational Health and Safety programs.
• Be familiar with Telefônica's Environmental Policy and apply it to daily activities to ensure good practices in the company's environmental management.
• The professional will perform the following activities:
• Responsible for guiding field personnel, assisting in problem analysis and resolution, and providing technical support for data equipment diagnostics;
• Primarily responsible for safeguarding technical performance, observing and ensuring the proper operation of machines, equipment, systems and machine/equipment components;
• Knowledge of networks and operating systems, generally Windows and Linux;
• Proficiency in MS Office suite (Excel, Word and PowerPoint).

Requirements

• High school diploma (Secondary education completed)
• Knowledge of MS Office

Tech Stack

• Linux

Benefits

• Choose the ideal benefit for you and your dependents through a digital platform with various categories such as Gym, Meal Allowance (VR), Food Allowance (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance and Life Insurance;
• Corporate mobile phone. Yes, a brand-new smartphone for you!
• Unlimited voice and data plan! Yes — unlimited! On the best mobile network, even faster with Vivo's 5G!
• An exclusive offer from Vivo, with a special discount on landline, broadband, TV and apps;
• You will be entitled to receive an annual Bonus or PPR;
• Plan your future through a Private Pension Plan;
• Have children? You will be entitled to a subsidy to help with school, daycare or babysitter expenses;
• Work in an environment that respects your personality, dress style and way of being, where you can be authentic. #VemdeVocê
• Work remotely up to 2 times per week. #Mobility
• Enjoy flexible working hours;
• Take a day off to celebrate your birthday (Day off);
• Participate in one of the largest corporate volunteer programs to help transform the world;
• Take advantage of our Educational Development Program which offers partnerships with educational institutions at a discount, plus certifications and online courses;
• Accelerate your career through our Internal Recruitment Program, in Brazil or abroad; we are present in more than 17 countries! #VivoMinhaCarreira
• Count on a range of initiatives to improve your physical, emotional and social well-being! We offer #VivoBemEstar, which encourages our team to adopt healthy habits and improve quality of life. Services available to employees include consultations with nutritionists, psychologists, social services, telemedicine, and more!
• All of our vacancies are open to people with disabilities and/or rehabilitated persons. We have a culture that values diversity, differences and people's potential! #VivoDiversidade

#VemPraVivo