Monitor and handle customer service activities, administratively coordinating the execution of processes related to installation, faults and provisioning.
Comply with the requirements for maintaining the Occupational Health and Safety Management System and participate in Occupational Health and Safety programs.
Be familiar with Telefônica's Environmental Policy and apply it to daily activities to ensure good practices in the company's environmental management.
The professional will perform the following activities:
Responsible for guiding field personnel, assisting in problem analysis and resolution, and providing technical support for data equipment diagnostics;
Primarily responsible for safeguarding technical performance, observing and ensuring the proper operation of machines, equipment, systems and machine/equipment components;
Knowledge of networks and operating systems, generally Windows and Linux;
Proficiency in MS Office suite (Excel, Word and PowerPoint).
Requirements
High school diploma (Secondary education completed)
Knowledge of MS Office
Tech Stack
Linux
Benefits
Choose the ideal benefit for you and your dependents through a digital platform with various categories such as Gym, Meal Allowance (VR), Food Allowance (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance and Life Insurance;
Corporate mobile phone. Yes, a brand-new smartphone for you!
Unlimited voice and data plan! Yes — unlimited! On the best mobile network, even faster with Vivo's 5G!
An exclusive offer from Vivo, with a special discount on landline, broadband, TV and apps;
You will be entitled to receive an annual Bonus or PPR;
Plan your future through a Private Pension Plan;
Have children? You will be entitled to a subsidy to help with school, daycare or babysitter expenses;
Work in an environment that respects your personality, dress style and way of being, where you can be authentic. #VemdeVocê
Work remotely up to 2 times per week. #Mobility
Enjoy flexible working hours;
Take a day off to celebrate your birthday (Day off);
Participate in one of the largest corporate volunteer programs to help transform the world;
Take advantage of our Educational Development Program which offers partnerships with educational institutions at a discount, plus certifications and online courses;
Accelerate your career through our Internal Recruitment Program, in Brazil or abroad; we are present in more than 17 countries! #VivoMinhaCarreira
Count on a range of initiatives to improve your physical, emotional and social well-being! We offer #VivoBemEstar, which encourages our team to adopt healthy habits and improve quality of life. Services available to employees include consultations with nutritionists, psychologists, social services, telemedicine, and more!
All of our vacancies are open to people with disabilities and/or rehabilitated persons. We have a culture that values diversity, differences and people's potential! #VivoDiversidade