Senior Analyst, Software Asset Management

Role Overview

• Assist in designing and implementing comprehensive Software Asset Management program components and maturity roadmaps (aligned to ISO 19770 and ITAM standards)
• Help develop and maintain SAM policies, standards, procedures, and governance frameworks (ISO 19770, ITAM standards)
• Lead execution of end-to-end SAM processes: procurement → request → deployment → monitoring → optimization → compliance → retirement
• Create, maintain, and own the quality of software asset inventory and license management databases
• Support evaluation, implementation, and management of SAM tools
• Integrate with existing ITSM/CMDB systems, endpoint management, cloud platforms, HR, and financial systems
• Analyze software usage data, SaaS subscription data, and license consumption patterns to identify trends and optimization opportunities
• Lead development of comprehensive reports and dashboards on software inventory, compliance status, utilization, risk, and cost metrics
• Take ownership of SAM tool administration and configuration along with related integrations to support automated discovery, reconciliation, and reporting
• Establish and track SAM metrics and KPIs (cost per license, utilization rates, compliance scores)
• Monitor compliance with software licensing agreements and vendor terms
• Lead software audits, license true-ups, and coordinate vendor audit response preparation including documentation, data packages, and remediation plans
• Identify and help mitigate software compliance risks and security vulnerabilities
• Support primary vendor liaison activities and participate in licensing negotiations
• Maintain comprehensive audit trails, compliance documentation and playbooks
• Coordinate with hardware asset management to ensure proper license reclamation and reassignment
• Lead cost reduction initiatives through data-driven insights and strategic recommendations
• Collaborate with IT teams, procurement, legal, and business units on SAM initiatives
• Partner with security teams to align software compliance with cybersecurity objectives
• Provide training and guidance to IT staff on SAM processes and tools
• Support change management activities to drive adoption of appropriate processes

Requirements

• 5+ years Software Asset Management, IT Asset Management, or related field experience in medium to large enterprise environments
• 2+ years experience establishing or significantly contributing to SAM program development including process design, governance, and tool implementation
• 3+ years experience with enterprise software licensing (Microsoft, Oracle, Adobe, VMware, SaaS, Cloud)
• Proven experience supporting SAM programs and leading compliance initiatives
• Strong knowledge of software licensing models (perpetual, subscription, user, device, consumption-based, SaaS) and SAM tools (ServiceNow, Flexera, or similar Service Management platforms)
• Strong understanding of virtualization, cloud computing, and ITIL frameworks
• Experience leading process improvement and program development initiatives
• Experience with data analysis and reporting; proficiency with advanced Excel and/or analytics/scripting tools (e.g., SQL, Power BI, or similar) is highly desirable

Tech Stack

• Cloud
• Cyber Security
• ITSM
• Oracle
• ServiceNow
• SQL
• VMware

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities