Brokerage Services Registered Analyst – Series 6/7/63
North Carolina, United States of America
Full Time
2 weeks ago
$23 - $34 USD
Visa Sponsor
Key skills
CommunicationSales
About this role
Role Overview
Provide advice, counsel, guidance and direction to clients and Registered Financial Representatives on the purchase and sales of securities.
Executes mutual fund order transactions on behalf of Financial Representatives and clients.
Determines customer financial needs, risk tolerance, suitability and understanding of the securities markets.
Provide timely and accurate investment performance information, account statements, and investment-related queries to clients.
Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products.
Analyze, input, and review investment transactions, including trade executions, transfers, and account maintenance, while ensuring accuracy and compliance.
Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.
Regularly promotes client retention and identifies opportunities for the field to build existing relationship, knows when to refer back to the field for follow
up.
Delivers a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment.
Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers.
Researches and evaluates possible solutions to complex problems that requires identifying root cause and deviation from procedures and handles escalation resolution.
Fosters a professional relationship with our clients to enhance brand loyalty.
Requirements
FINRA Series 7/63 Licenses
Associates degree in business or related field or equivalent combination of education and experience
Minimum of 4 years related customer service experience with proven customer service skills
Expert knowledge of investment products or markets
An expert understanding of tax implications
Advanced written and verbal communication skills
Ability to multi-task and handle high volume of calls/case load with the greatest possible degree of accuracy
Strong organization skills with the ability to prioritize tasks
A strong desire to continuously learn and improve
Strong problem-solving skills and ability to provide options
Demonstrated computer experience with solid keyboarding skills and proficiency with current software packages