Deliver Tier 1 technical support for deployment services projects, ensuring seamless network transformation and modernization for US Federal Government customers
Provide remote and onsite technical support, troubleshoot complex issues, and mentor field technicians
Execute advanced network upgrades, including channel additions, node insertions, traffic migrations, and hardware/software updates, without impacting end-user services
Draft and implement network test plans and non-intrusive Methods of Procedure (MOPs) to ensure stable network operations
Perform network audits, architecture design, and modernization planning to evolve customer networks via the EMOP process
Serve as a key technical interface to customers, ensuring proactive communication and timely resolution of technical challenges
Collaborate with internal teams to recommend enhancements to field deployment processes and drive improvements through Right First Time initiatives

Technical or Bachelor’s degree in Computer Science, Electrical Engineering, or equivalent experience
8-12 years of experience in telecom installation, provisioning, testing, live network migration, and consulting
Advanced knowledge of Ciena products, with essential expertise in Ciena 6500
US citizenship and a valid US driver’s license
Ability to work during off-hours maintenance windows and travel domestically (50-75%) and internationally as needed

Senior Field Service Technician

Key skills