Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to tax compliance, delinquency and general information requests
Answering incoming phone calls in a fast-paced environment
Resolving Tier 1 level issues
Reviewing taxpayer accounts
Verifying, gathering and simultaneously updating key information
Educating taxpayers of online resources and current tax policies
Submitting requests for payment arrangements
Documenting actions taken into multiple systems
Participating in all team engagement activities
Meeting performance expectations

Call Center Agent

Key skills