conduct discovery sessions to understand current processes, challenges and opportunities; gather and document business requirements and pain points through stakeholder engagement and data analysis
analyse and identify root causes of business issues; assess the impact of proposed changes on processes and systems
work with stakeholders to develop clear requirements, translating between Finance and wider business functions where required
build and manage project plans, coordinating tasks and resources to ensure timely delivery; track progress and adjust plans as needed to meet objective
build strong relationships with stakeholders across the business; ensure alignment and buy-in for change initiatives through clear communication and collaboration
implement and manage change processes to ensure smooth transitions; minimise disruption and support adoption of new ways of working
maintain accurate and comprehensive documentation of process taxonomy and change activities
support small-scale change initiatives that drive continuous improvement; contribute to building a culture of improvement within FAL
build a good understanding of the processes, data flows and systems that Finance function operates in; develop the end-to-end view to effectively contribute to the Finance modernisation and continuous improvement initiatives
Requirements
Insurance experience preferred
Finance end-to-end process knowledge preferred
Ability to work cross-functionally and communicate effectively with technical and non-technical teams
Experience working in a change environment leading or supporting change initiatives
Able to identify problems, analyse data, and measure the impact of changes on processes and systems
Confident working with stakeholders at all levels, building strong relationships and ensuring clear communication
Hands-on experience with change management and continuous improvement, supporting teams through transitions and new ways of working.
Benefits
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working
balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.