Support the production while completing standard ACH processing task to ensure all payments are settled to meet expected SLA
Partner with managers to identify gaps within the business and develop ideas for current process and procedures
Present findings, projections, and recommended actions for Operational readiness
Handle multiple priorities concurrently and efficiently complete deliverables while maintaining the highest quality for a positive client experience
Review procedures and process controls to maintain steady processing while initiating necessary procedural updates through the change coordination process

Two or more years of direct operational experience
Demonstrated ability to manage workflow in a high volume, deadline driven environment
Minimum 1 year supporting change initiatives preferably within a financial services environment
Must be a self-starter and can work independently
Strong understanding and experience with ACH standard guidelines and NACHA rules are essential and required
Excellent customer service skills with detailed knowledge of bank systems, policies and procedures
Strong interpersonal, written, and verbal communication skills
High degree of initiative, documentation, and follow up skills
Flexibility and willingness to adjust standard work hours when necessary

Payments Analyst

Key skills