Global Process Owner

Role Overview

• The role owns SAP end-to-end for Commercial Packaging within CTD and acts as the formal global process owner.
• This includes defining, deciding, and enforcing global SAP process standards across all CTD sites operating SAP, with authority to drive compliance and escalate where required.
• The role serves as the primary SAP point of contact within CTD and the key interface between business stakeholders and PSG IT and Group IT teams responsible for ERP systems.
• The role gathers and translates business requirements into robust SAP process designs, ensuring alignment between operational needs and IT standards.
• It leads end-to-end process mapping, gap analysis, and solution design, ensuring SAP modules are properly integrated and support seamless operational flows across manufacturing, inventory, planning, and order-to-cash processes.
• The role works closely with business and IT through the full lifecycle of SAP-related initiatives, including requirements definition, design, testing, deployment, and post-production stabilization.
• It contributes to IT architecture discussions, supports SAP roadmap planning, and ensures that SAP solutions maximize business value while remaining scalable and supportable.
• A core responsibility of the role is to build sustainable SAP capability within CTD. This includes establishing and leading a network of site-level SAP SMEs and key users, defining training concepts, organizing enablement initiatives, and providing ongoing coaching and support.
• The role acts as an escalation point for complex SAP topics and reduces dependency on ticket-based IT support by strengthening in-house expertise.
• The role identifies and drives process and system improvements that enhance efficiency, data quality, and operational control.
• It promotes best practices, supports practical process improvement initiatives, and ensures adherence to quality procedures and internal controls.
• While regulatory expertise is not mandatory, the role ensures SAP-enabled processes support compliant operations in a regulated manufacturing environment.

Requirements

• Extensive experience working with SAP in a manufacturing or supply-chain-driven environment, preferably within pharmaceuticals or life sciences.
• Broad, end-to-end SAP knowledge across multiple modules is required, with a strong understanding of how those modules interlink to support integrated operational processes.
• Proven track record of stabilizing, standardizing, or improving SAP usage in complex operational settings.
• Comfortable operating at the intersection of IT and the business.
• Experience working through full solution lifecycles, from requirements and design through deployment and stabilization.
• Strong stakeholder management and communication skills, with the ability to engage effectively with both technical and non-technical audiences at all levels of the organization.
• Self-motivated individual who can operate autonomously, make clear decisions, and enforce standards in a matrix environment.
• Strong change management mindset, comfortable coaching and developing key users.
• Familiarity with KPIs, reporting, and basic analytics tools is beneficial.
• Limited travel is expected, typically up to approximately ten percent.

Tech Stack

• ERP

Benefits

• Reasonable accommodation for individuals with disabilities
• Equal Opportunity Employer