Customer Portfolio Manager

Role Overview

• Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy
• Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
• Be responsible for customer portfolio P&L and growth
• Establish contact to provide on-going technical and business support to assigned customers
• Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
• Be responsible for developing outage scope/communicating scope to One Field Services
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
• Be responsible for managing the Outage 360 process and the processing of Change Orders
• Lead direction for all emergent/forced outage resolutions
• Organize pre-outage, post-outage, and outage milestone meetings
• Be responsible for all customer invoicing/credit memo processing
• Be responsible for On-Site Repairs, Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs, and addressing repair issues in the GE network
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize
• Be responsible for selling all flow-type services including Parts, One Field Services, and Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
• Manage Digital and Total plant solutions agreements and coordinate with functional groups

Requirements

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR-Associates degree with 2 years of experience in a power generation industry)
• Minimum of 5 years of knowledge and experience within the power plant field services or contract management
• Bachelor’s Degree preferably in a technical / engineering degree i.e. Mechanical, Electrical
• Experience planning and executing outages
• Strong quality background with Black Belt certification
• Strong leadership, financial and commercial skills
• Team leader in a dynamic, energetic and proactive environment
• Experience working with customer leadership teams
• Demonstrated communication & organizational skills
• Strong oral and written communication skills
• Strong interpersonal skills
• Willingness and ability to travel 50% of the time
• Must be legally authorized to work in the United States for this opening.

Benefits

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and retirement contributions
• access to Fidelity resources and financial planning consultants
• tuition assistance
• adoption assistance
• paid parental leave
• disability benefits
• life insurance
• 12 paid holidays
• permissive time off