Key skills
Communication
About this role
Role Overview
- Handle inbound calls with a strong focus on accuracy, empathy, and first-call resolution
- Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquiries
- Provide professional written communication, including follow-up and resolution emails
- Process member requests efficiently while adhering to compliance, quality, and service standards
- Deliver a consistent, high-quality customer experience aligned with business expectations
Requirements
- Strong written and verbal communication skills
- Ability to navigate and work across multiple systems and tools simultaneously
- Attention to detail
- Must pass a typing test with a score of 25 WPM
- Must be able to successfully complete a background check
- Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
- Must have the ability to connect with an ethernet cable to a modem/router
Benefits
- Health insurance coverage
- Voluntary dental and vision programs
- Life and disability insurance
- Retirement savings plan
- Paid holidays
- Paid time off (PTO) or vacation and/or sick time