The Auto Physical Damage Sr Appraiser delivers auto claims services to customers through various communication channels
Within established guidelines and framework, the Sr Appraiser is responsible for investigating, evaluating, negotiating, and adjusting vehicle damages
This role involves managing, coordinating, and making critical decisions regarding the repair process for our customers
You will work closely with auto body shops and other stakeholders to negotiate repair pricing
Additionally, you will conduct damage verification to determine what damage is related to the specific loss as well as evaluate and settle total loss claims

You have experience in an inbound phone-intensive, contact center environment using a headset
You possess knowledge of how to build lasting relationships with internal and external customers and business partners
You are computer literate in a Windows operation environment and can navigate and work in multiple systems simultaneously
You have strong written and verbal communication skills
You are able to implement and adapt to rapid change and be creative, innovative and have a forward-thinking mindset

Experience

High School Diploma or equivalent required; Bachelor’s Degree in related field preferred
3+ years of auto claims experience required
3+ years of customer service experience preferred
1 year of customer contact experience preferred
Guidewire ClaimCenter experience strongly preferred

Licenses

Senior Auto Physical Damage Appraiser

Key skills