Serve as the primary intake point for all AI requests across the organization
Conduct initial consultations (Quick Consults) to help requesters scope and refine their AI needs
Triage incoming requests, assign appropriate tiers, and manage ticket workflow through completion
Build and configure custom GPTs, agents, and AI integrations per approved specifications
Execute permission grants (including Microsoft Graph/SharePoint) using established processes
Provide first-line support for AI tools, troubleshooting routine issues and answering user questions
Maintain the AI Usage Tracking Sheet, Approved GPT Patterns Library, and related documentation
Prepare request summaries and technical assessments for AI Governance Committee review
Research and evaluate new AI tools and vendors; gather information for procurement decisions
Design, build, and maintain automated workflows using Salesforce Flow, Power Automate, n8n, Python, PowerShell, and similar tools
Implement reliable, auditable automations to reduce manual effort and increase data accuracy
Troubleshoot and optimize existing automations to ensure ongoing performance and scalability
Collaborate with data engineers to design and enhance ETL processes and pipelines where needed

1–3 years of experience in systems automation, integration engineering, IT administration, or a similar technical role
Strong experience designing and maintaining automations in systems such as Salesforce Flow, Power Automate, Zapier, or similar platforms
Proficiency in scripting languages (e.g., Python, PowerShell, JavaScript) for custom automation and API integration
Familiarity with large language models and AI tools (ChatGPT, Claude, Copilot, or similar)
Experience with Microsoft 365 administration, including SharePoint and Microsoft Graph API concepts
Familiarity with ticketing systems and IT service management workflows
Excellent problem-solving and debugging skills, with attention to accuracy and scalability
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders
Ability to manage multiple concurrent requests and prioritize based on business impact

AI and Automation Administrator

Key skills