Customer Service Professional

Role Overview

• Provide prompt and effective customer support through phone, email, and live chat.
• Handle inquiries, concerns, and complaints in a professional and courteous manner.
• Maintain accurate records of customer interactions, feedback, and resolutions.
• Collect and analyze customer feedback to identify improvement opportunities.
• Work closely with Sales, Marketing, Finance, Operations, and Product teams to resolve issues.
• Investigate and resolve customer complaints efficiently and effectively.
• Ensure adherence to company policies, procedures, and service standards.
• Contribute to improving customer service processes and operational efficiency.

Requirements

• Bachelor’s degree required (Postgraduate qualification preferred).
• Prior experience in the shipping industry is an advantage.
• Strong communication and interpersonal skills (written and verbal English).
• Good understanding of shipping terminology, booking, invoicing, and customer service processes.
• Proactive mindset with strong problem-solving abilities.
• Proficiency in MS Office tools, especially Excel and PowerPoint.
• Knowledge of Bills of Lading, Delivery Orders, and general shipping procedures.