Delivering customer support in terms of technical service at Tamilnadu.
Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support.
Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner.
Seeks timely support for difficult product issues avoiding unnecessary down time.
Maintain recommended Spare Parts for all product Range.
Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards.

Must be an Engineering Graduate with B.E./B.Tech. Degree
Should have a minimum working experience of 3 to 5 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
Should have advanced Technical Competency in one of the Product lines in IVD product.
Should have adequate skills to consultatively help & support technical troubleshooting along with other functions.
Able to drive corrective and preventive actions to improve service delivery based on customer feedback.
Previous experience in Technical field services of IVD products (hardware & SW) with advanced Technical Skills in one product line in IVD.
Generating Service Revenue
Usage of Customer Relationship Management (CRM) SW based on Call Handling & Closure in System.

Senior Customer Support Engineer

Key skills