Customer Care and Technical Support, Level 1

Role Overview

• Deliver exceptional customer service through various support channels
• Provide expert troubleshooting for technical issues
• Handle ordering and replacement of materials and equipment
• Escalate unresolved issues to appropriate support teams

Requirements

• High School Diploma / GED and relevant work experience, OR
• Minimum of 2 years’ experience in a similar call center role
• Strong verbal and written communication skills
• Proficient in Microsoft Office Suite
• Experience with Salesforce is a plus
• Ability to manage high call volumes

Benefits

• Health benefits
• Retirement contributions
• Paid time off