Identify untapped opportunities for AI-driven transformation within line of business processes
Champion ideas that enhance productivity and efficiency, bringing them forward to the Business Owner for prioritization and execution
Continuously learn & understand banking processes to provide AI solutions that showcase business value
Design and develop business driven workflow projects using Copilot‑based intelligent agents, low‑code/ no‑code automations, and AI‑assisted workflows using Microsoft Power Platform, Copilot Studio, and Microsoft 365 Chat
Conduct research and gather data to support project planning and execution
Prepare technical documentation, reports and presentations as well as support the testing and validation of unit code, in conjunction with error handling through pipelines
Collaborate and coach business stakeholders about the use of AI in their daily operational areas while identifying inefficiencies and opportunities for AI-driven transformation
Build Proof of Concepts (PoC) solutions primarily using Copilot Studio, M365 Copilot, Azure services and platforms with a focus on Generative AI
Drive discovery sprints and AI ideation efforts
Act as a translator between business needs and technical possibilities
Stay abreast of broad AI efforts and initiatives by collaborating with our bank-wide AI department
Requirements
5+ years of related experience in IT App Support, IT Development, IT Networking, System Analysis or similar field
Bachelor's degree in related field required
Intermediate to advanced knowledge of general Financial Services or Banking Technology preferred
Working knowledge of M365 Copilot, Copilot Studio, knowledge of cloud platforms and rapid prototyping tools
Strong understanding of Agentic AI including LLMs, Agents, prompts and other related protocols
Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced proven experience in leading cross-functional teams and managing multiple projects simultaneously
Additional experience with pipeline development and leveraging Azure DevOps while working on multiple projects simultaneously
Intermediate to advanced ability to see the big picture and align projects with organizational goals
Capable of leading and motivating cross-functional teams
Expertise in resolving conflicts and addressing challenges as well as skilled at identifying and mitigating risks at the project level
Proficient in governance patterns tied to intake, technical reviews and architectural compliance
Advanced speaking and writing communication skills
Understanding of automated code build solutions for CI/CD Pipelines